Credits.Building uses credit, at 100 credits to US$1. Each build is charged for what it actually cost to make, and every charge is listed under Billing & credits. Credit you buy does not expire. New workspaces may receive trial credit, which can carry limits on what it can be used for.
Plans.Pro and Studio renew automatically each month or year until cancelled, and add their monthly credit at each renewal (a yearly plan adds the full year’s credit when it renews). An upgrade takes effect straight away and is charged the difference for the rest of the current period. A downgrade takes effect at the next renewal; you keep the current plan until then.
Cancelling. Cancel any time from Settings → Billing & credits → Manage subscription. The plan stays until the end of the period you have paid for, then the workspace returns to pay as you go. Credit already in your balance stays.
Refunds. Except where the law says otherwise, payments are not refundable, including for a partly used period, a downgrade, or unused credit. If you think you were charged in error, email [email protected] and we will look at it.
Payments are processed by Stripe. Prices are in US dollars and do not include taxes, which are added where required. We may change prices; a change to a plan you are on applies from your next renewal after we tell you.