Troubleshooting
Credits
Balances, charges and the trial.
Questions people ask
| Question | Answer |
|---|---|
| I paid but my balance has not changed | Credit is added when Stripe confirms the payment, usually within seconds. Refresh the page; if it has not arrived after a few minutes, contact support with the time of the payment. |
| Was I charged for a build that failed? | No. Failed builds and edits are never charged. |
| Why did a build cost more than the estimate? | Estimates cannot know how long the result will be. You are charged for what the build actually used. |
| Where do I see every charge? | Settings → Billing & credits shows usage by day and by build. |
| When does my plan's credit arrive? | At each renewal, when the invoice is paid. Yearly plans add the full year's credit at renewal. |
| Does unused credit expire? | No. |
Billing problems
For a payment that failed, update your card in Billing & credits → Manage subscription. For anything that looks wrong on an invoice, email [email protected].